Privacy Policy
Griffiths Design (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit griffiths-design.com, contact us or use our professional services.
We are committed to handling personal information fairly, lawfully and transparently in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Griffiths Design is a Chartered Quantity Surveying practice based in Usk. We provide professional services to clients across the construction, property, infrastructure and natural resources sectors.
For the purposes of applicable data protection legislation, Griffiths Design is the organisation responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Griffiths Design
Address: Llancayo, Usk
Email: info@griffiths-design.com
Telephone: 07947 615703
Website: griffiths-design.com
2. Information we may collect
When you contact us or use our services, we may collect information such as:
- Your name
- Your contact details
- Your email address
- Your telephone number
- Your company or organisation name
- Your business or project address
- Information about your property or construction project
- Details of the services you require
- Information contained in documents, drawings, photographs or other files that you provide to us
- Information contained in correspondence between you and Griffiths Design
- Information necessary to prepare quotations, proposals and contracts
- Information required to administer and deliver our professional services
We may also collect limited technical information about visitors to our website, such as IP address, browser type, device type and information about how the website is accessed, where this information is collected automatically by our website or hosting provider.
3. How we collect your information
We may collect information when you:
- Contact us by email
- Contact us by telephone
- Request information about our services
- Request a quotation or proposal
- Instruct us to provide professional services
- Communicate with us about a project
- Provide us with project-related documents or information
- Visit or use our website
4. How we use your information
We may use your personal information for the following purposes:
- To respond to enquiries and requests
- To prepare quotations and proposals
- To enter into and manage contracts
- To provide quantity surveying and related professional services
- To communicate with you about your project
- To manage our relationship with you or your organisation
- To maintain appropriate business and project records
- To administer invoices and payments
- To obtain professional advice where necessary
- To protect our business and enforce our contractual or legal rights
- To comply with legal, regulatory and professional obligations
- To maintain and improve the security and functionality of our website
5. Lawful basis for processing
We will only process your personal information where we have a lawful basis to do so under applicable data protection law.
This may include:
Contract: Where processing is necessary to provide services to you, to administer a contract or to take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for the legitimate operation and management of our business, provided that our interests do not override your rights and freedoms.
Legal obligation: Where we are required to process information to comply with a legal, accounting, tax or regulatory obligation.
Consent: Where you have provided consent for us to use your information for a specific purpose.
Where we rely on consent, you may withdraw your consent at any time.
6. Sharing your information
We do not sell or rent your personal information.
Where necessary to provide our services or operate our business, we may share relevant information with appropriate third parties. This may include:
- Clients, project stakeholders and professional advisers involved in a project
- Architects, engineers, contractors, consultants and other professional project teams where appropriate
- Accountants, solicitors and other professional advisers
- IT, website hosting and technical service providers
- Payment and banking service providers where required
- Regulatory or professional bodies where required
- Government authorities, regulators or law-enforcement agencies where we are legally required to do so
We will only disclose personal information where there is an appropriate lawful basis for doing so and, where appropriate, we will take reasonable steps to ensure that third parties protect your information.
7. Project information
As part of providing professional quantity surveying services, we may receive and process information relating to construction projects, properties, contracts, costs, suppliers, contractors and other project participants.
Where such information identifies an individual, it may constitute personal information and will be handled in accordance with this Privacy Policy and applicable data protection law.
8. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period will depend on the nature of the information and our relationship with you. We may retain information relating to enquiries, quotations, projects, contracts and financial records for an appropriate period to meet our legal, accounting, professional and business requirements, and to deal with potential disputes or claims.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
9. Website cookies
Our website may use cookies and similar technologies.
Cookies are small text files that may be placed on your device when you visit a website. Some cookies are necessary for a website to function correctly, while others may be used to understand how visitors use the website or to provide additional functionality.
We will only use non-essential cookies or similar technologies where we have an appropriate lawful basis and, where required by law, your consent.
You can control or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the website.
Because the technology used by our website may change over time, this Privacy Policy may be updated if we introduce additional analytics, functionality or third-party services that use cookies or similar technologies.
10. Analytics and third-party services
Our website may use third-party technical services, including website hosting and other services necessary to operate and maintain the website.
Where third-party services process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
We do not currently state that specific analytics, advertising or tracking services are used unless they are actually installed on the website. If additional services such as Google Analytics, Google Maps, YouTube, social media tracking or advertising technologies are introduced, this Privacy Policy and, where appropriate, our cookie information will be updated accordingly.
11. Links to other websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
12. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate security and data protection measures are in place.
13. Your data protection rights
Under UK data protection law, you may have the following rights, depending on the circumstances:
- The right to be informed about how your personal information is used
- The right of access to personal information we hold about you
- The right to rectification of inaccurate or incomplete information
- The right to erasure of your personal information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain types of processing
- The right to data portability in certain circumstances
- The right to withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of your rights, please contact us using the details provided in the “Contact us” section below.
14. Direct marketing
If we send you marketing communications, we will do so in accordance with applicable data protection and electronic communications legislation.
You can ask us to stop receiving marketing communications from us at any time.
15. Children’s privacy
Our website and professional services are not directed at children, and we do not knowingly collect personal information from children through our website for marketing purposes.
16. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page, with the “Last updated” date shown at the top.
18. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:
Griffiths Design
Address: Llancayo, Usk
Email: info@griffiths-design.com
Telephone: 07947 615703
Website: griffiths-design.com
19. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
ICO website: ico.org.uk